When you find a car you like on our website, you can use our reserve online facility to ensure it doesn’t get sold before you’ve had the opportunity to see it or take it for a test drive.
Every car has a button that says ‘Reserve this Vehicle’ – clicking that takes you through to the dedicated reservation page for that specific car.
To reserve a car you’re interested in, you will need to place a fully refundable £99 fee.
Once you click the ‘Reserve this Vehicle’ button on the dedicated vehicle page for the car you like, you’ll be redirected to the payment page.
Here, you’ll be asked to pay the fully refundable £99 reservation fee as well as confirm your personal and card details. A payment confirmation email will be sent to the email address provided.
The car will then be exclusively reserved by you for five days from the date of your payment confirmation. Within 24 hours, a member of the Victoria Motor Company team will be in touch to arrange an appointment and test drive.
During your five-day reservation period, the car will not be sold to anyone else and we do not accept more than one reservation for any car at the same time.
Just because you reserved the car it doesn’t mean you have to buy it. If you decide that you don’t want the car, we’ll refund your reservation fee in full.
Similarly, you can cancel the reservation even without seeing the car and we’ll still give you the full £99 reservation fee back. If you want to cancel your reservation, call us on 01495 271 717 with your name and the car you’ve reserved.
No, the reservation fee is only used to confirm the availability of the car. When you decide to buy the car, we’ll refund the reservation fee in full and the car purchase will be treated as a separate transaction.
The reservation fee refund can take between 3 – 5 working days to process.
